Privacy policy

PRIVACY POLICY

Last updated: July 5, 2026

Overview

Mud Times Ceramics ("we," "us," or "our") operates mudtimes.com. This page explains what information we collect when you visit our site or place an order, how we use it, and how we protect it.

Information Collected Automatically

When you browse our site, certain technical data is collected automatically — including your IP address, browser type, pages visited, and session duration. This data is used in aggregate to monitor site performance and improve the browsing experience. It is not used to identify you personally.

Information You Provide

When you place an order, we collect the information needed to fulfill it: your name, email address, shipping address, phone number, and payment details. Payment information is processed through encrypted, PCI-compliant systems. We do not store your full card number.

If you contact us by phone or email, we may retain a record of the communication to assist with your inquiry or order.

How We Use Your Information

We use the information we collect to:

  • Process, fulfill, and ship your orders
  • Send order confirmations and shipping updates
  • Respond to questions and support requests
  • Monitor and improve site performance
  • Meet our legal and compliance obligations

We do not sell, lease, or share your personal information with third parties for marketing purposes.

Cookies

Our site uses cookies to enable core functions including the shopping cart, checkout, and session management. Analytics cookies help us understand site traffic patterns in aggregate. You can disable cookies through your browser settings, though this may affect certain site features.

Third-Party Services

We work with third-party providers for payment processing, shipping, and site analytics. These providers may access personal data only as necessary to perform their services and are prohibited from using it for any other purpose.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described here, or as required by applicable law.

Your Rights

You may have the right to access, correct, or request deletion of your personal data depending on your location. To make a request, contact us at sales@mudtimes.com.

Contact

Email: sales@mudtimes.com
Phone: +1 (469) 249-8011
Address: 910 10th St, Plano, TX 75074